Privacy Policy

(Internal System)

The Corporation shall establish internal regulations and rules necessary for each operation regarding the handling of personal information and relevant systems, and ensure that all officers, employees, and other relevant persons are fully aware of and comply with these regulations and rules. In addition, these regulations will be maintained and improved on an ongoing basis.

(Acquisition of Personal Information)

When acquiring customer's or business partner's personal information, the Corporation will notify and specify the customers or business partners of its utilization purposes, and acquire such information in an appropriate manner in accordance with relevant laws and ordinances.

(Use of Personal Information)

When using customer's or business partner's personal information, the Corporation will use it within the extent of the utilization purposes stipulated and in accordance with relevant laws and ordinances, and will not use such personal information for any other purpose beyond such utilization purposes.

(Joint Use of Personal Information)

In certain cases, the Corporation may share the personal information provided by customers or business partners with group companies of Tokyu Fudosan Holdings Corporation, etc.

(Restriction on Third party Provision)

The Corporation will provide personal information to third parties in the following cases where it is necessary to achieve the utilization purposes and where the appropriate procedures have been performed:

• (1) When the customer or business partner has given their prior consent; and
• (2) When the law allows the personal information to be provided to third parties without the consent of such person.

(The Disclosure, Correction, Addition or Deletion, or Cessation of the Use or Elimination of Personal Information)

When receiving a request from an individual to disclose, correct, or cease the use of their personal information, etc. held by the Corporation, the Corporation will respond appropriately in accordance with the relevant laws and ordinances after it has confirmed the identity of such individual.

(Ensuring Accuracy)

The Corporation will take appropriate measures to maintain the accuracy of customer's and business partner's personal information and keep it up to date.

(Safety Management Measures)

The Corporation will strictly manage personal information and take appropriate safety management measures to protect against any unauthorized access, loss, destruction, alteration, or leaks thereof or similar incidents.

(Supervision of Contractors)

The Corporation may entrust the handling of personal information to third parties to the extent necessary to achieve the utilization purposes. In such cases, the Corporation will conduct necessary and appropriate supervision of the contractor in accordance with the relevant laws and ordinances.

1. To conduct sales and marketing activities such as visits, the dispatch of direct mail, solicitation by telephone or electronic mail, etc., and advertising, and to perform administrative procedures, etc. related to contracts in connection with the following businesses operated by Tokyu Fudosan Holdings Corporation and its group companies.

• (1) The management, leasing, sale or purchase, brokerage, undertaking of sale or purchase, consulting, and appraisal of real estate;
• (2) The construction of residential areas, etc., building and civil engineering work, landscape gardening, and design and supervision, construction, contracting, and agency of work for incidental facilities;
• (3) The manufacture, sale, and import or export of construction materials;
• (4) The management of commercial facilities, accommodation facilities, amusement parks, restaurants, parking spaces, sports facilities, etc.;
• (5) Retail businesses;
• (6) Welfare agency businesses;
• (7) The sale or purchase, agency, and management of a special purpose company, investments in special purpose companies (companies as defined in the Ordinance on Terminology, Forms and Preparation Methods of Financial Statements, etc.), and real estate investment trusts and equity interests, etc.;
• (8) The Type II financial instruments business and investment advisory and agency business provided for in the Financial Instruments and Exchange Act, and the investment management business;
• (9) The business of managing investment corporation assets and the investment trust managing business under the Act on Investment Trust and Investment Corporations;
• (10) Loans or loan brokerages secured by real estate and the rights or securities related to real estate and other money lending, loan operating procedures agencies, or debt guarantee;
• (11) The management of private nursing homes, the in-home long-term care service business, and preventive service for the long-term care business under the Long-Term Care Insurance Act;
• (12) The management of businesses related to aerial tramways and lifts, etc.;
• (13) Travel-related businesses;
• (14) Businesses under the Real Estate Specified Joint Enterprise Act;
• (15) The telecommunications business and the electric power service business;
• (16) The development, design, sales, operation, and management of computer systems and software;
• (17) Non-life insurance agency businesses and operations related to life insurance agencies;
• (18) General leasing/rental businesses;
• (19) Warehousing businesses and automobile/freight transportation businesses;
• (20) Worker dispatching businesses under the Act for Securing the Proper Operation of Worker Dispatching Undertakings and Improved Working Conditions for Dispatched Workers;
• (21) Security service businesses under the Security Services Act;
• (22) Heating services and the maintenance of heating facilities;
• (23) Other general commercial business; and
• (24) Any business incidental or related to those described in the respective items above

The above businesses may be added, amended, or abolished.

2. To use the personal information for market trend analysis, surveys/analyses such as customer satisfaction surveys, product development, or measures to improve customer satisfaction related to the respective businesses of Tokyu Fudosan Holdings Corporation and its group companies described in 1. above.

3. To perform and exercise the obligations and rights of the Corporation and take any actions incidental thereto.

4. To provide information to third parties to the extent necessary to achieve the purposes of paragraphs 1. through 3. above.

5. Purposes other than those listed above may be specified separately in each of the descriptions of the businesses listed in 1. above. In such cases, such purposes will be combined with the utilization purposes defined above to constitute the utilization purposes of the personal information by the Corporation.

6. For more information on the purpose of use of shareholders' personal information, please click here.

Joint Use of the Personal Information

The Corporation may jointly use the personal information it has acquired as follows.

1. Types of personal information to be jointly used

Names, addresses, dates of birth, age, gender, telephone numbers, e-mail addresses, and any other information obtained by the Corporation.

2. Scope of joint use

Group companies of Tokyu Fudosan Holdings Corporation and subsidiaries and affiliates listed in the Annual Securities Report of Tokyu Fudosan Holdings Corporation.

3. Utilization purposes by joint users of the personal information

• (1) The utilization purposes stated in “Utilization purposes of the Personal Information”; and
• (2) To use the personal information in the business/sales and marketing activities (*1) and market trend analysis, etc. (*2) outlined in 2. above conducted by Group companies of Tokyu Fudosan Holdings Corporation and subsidiaries and affiliates listed in the Annual Securities Report of Tokyu Fudosan Holdings Corporation.

*1 “Sales and marketing activities” refers to sales and marketing activities such as sales visits, direct mailings, solicitation via telephone, e-mail, or other methods, and advertising.

*2 “Market trend analysis, etc.” refers to market trend analysis, survey and analysis such as customer satisfaction surveys, product development, and measures to improve customer satisfaction.

4. Name of the organization, address and name of representative responsible for the management of personal information

Tokyu Fudosan Holdings Corporation
Please click here for the address and the name of the representative.

For inquiries regarding the joint use of the personal information, please contact the Group General Administration Department.

Safety Management Measures

The Corporation takes the following safety management measures to ensure the protection of the personal information.

1. Establishment and maintenance of regulations governing the handling of personal information

Rules for handling personal data ("personal data" means personal information that the Corporation has acquired or is to acquire, including that which is planned to be handled as personal data; hereinafter the same shall apply in these "Safety Management Measures"), including the acquisition, use, storage, provision, deletion, and disposal of personal data, as well as for responsible persons such as personal information managers, etc., are stipulated in the Personal Information Protection Rules and other information management provisions.

2. Organizational safety management measures

The Corporation has appointed specific persons who are responsible for the handling of personal information, and has specified such employees who handle personal data as well as the scope of that personal data to be handled by these employees.
The Corporation confirms how the personal information is handled by documenting records of such handling in a personal data management ledger.
It also strives to ensure that the personal data is handled appropriately by conducting internal audits of the status of personal data handling, and has established and operates a reporting and notification system for incidents or accidents involving leakage, theft, or loss of personal data that has occurred or is suspected to have occurred.

3. Human safety management measures

The Corporation provides regular training to its employees and stipulates confidentiality requirements in its rules of employment.

4. Physical safety management measures

The Corporation implements measures to prevent the theft or loss of equipment, electronic media, and documents that contain personal data.
When disposing of equipment, electronic media, and documents that contain personal data, measures are implemented to ensure that such data cannot be recovered.

5. Technological safety management measures

To restrict access to personal data, the Corporation limits the employees authorized to use information systems that handle personal information databases or the equivalent, by granting access rights through user IDs, and identifying and authenticating individuals who access personal information databases or the equivalent.
The Corporation implement mechanisms to protect against unauthorized external access or unauthorized software.
The security of information systems which handle personal data is reviewed on a regular basis, and measures have been implemented to prevent leaks resulting from the use of such systems.

6. Ascertainment of external environment

When storing personal data outside Japan, the Corporation will implement safety management measures based on a sound understanding of the systems for the protection of personal information in the countries in question.

1. Contact for requesting the disclosure of personal information, and inquiries regarding personal information

Requests for the disclosure, correction, cessation of use, cessation of provision to third parties, etc., and complaints regarding personal information can be made through the below contact.

• (1) Inquiries regarding Tokyu Cosmos Members Club operated by Tokyu Fudosan Holdings Corporation:
  Cosmos Customer Center
  Tel: 0120-109-054
  10:00 a.m.-6:00 p.m. (excludes Saturday, Sunday, public holidays, New Year period, etc.)
• (2) Inquiries regarding shareholders' personal information: please click here.
• (3) Inquiries regarding personal information other than those listed above:
  Group General Administration Department, Tokyu Fudosan Holdings Corporation
  Email: somu_post@tokyu-fudosan-hd.co.jp
  *We also handle inquiries regarding Specific Personal Information received from business partners in the course of preparing payment records in accordance with the Income Tax Act, etc. at the above contact

2. Procedure for requesting notification of the utilization purposes, disclosure of personal information, or disclosure of records of provision of personal information to third parties (hereinafter collectively referred to as the “Disclosure of the information”)

The Corporation will respond to requests for the Disclosure of the information in the following manner upon the request of the individual in question.

• (1) For the Disclosure of the information, the relevant person must communicate with the contact described above and make a request therefor by filling out the designated request form (request for the disclosure of personal information, etc.) stating the necessary matters and submitting it by postal mail accompanied by copies of official evidence such as a residence certificate, driver's license etc.
• (2) For the Disclosure of the information, the relevant person is required to pay a fee of 1,000 JPY. Please enclose a postal order for 1,000 JPY when sending the request for disclosure.
• (3) It will take at least two (2) weeks from the date of receipt of the request for disclosure until an answer is provided. Responses will be made either in writing by postal mail to the address of the relevant person, via an electromagnetic record, or by a method chosen by the relevant person among the methods specified by the Corporation. If it is difficult to disclose the information via the method selected by the relevant person, the response may be provided in writing.
• (4) If it is determined that disclosing the information would hinder the business operations of the Corporation or disrupt the Corporation in any other way, the Disclosure of the information may be limited to the extent not in violation of laws and ordinances.

3. Procedures for requesting the correction, addition, or deletion (hereinafter referred to as “correction, etc.”), cessation of use, or cessation of provision to third parties of information

Upon the request of the relevant person who is the subject of the information, a request for the correction of the information, a request for the cessation of use of the information, or a request for the cessation of the provision of information to third parties will be handled according to the following method.

• (1) To request the correction, etc., cessation of use, or provision of personal information to a third party, the relevant person must make the request therefor to the contact described above and the Corporation will accept it after verifying the identity of the relevant person. If the identity of the relevant person cannot be verified, the request may be refused.
• (2) If it is determined that accepting the request would hinder the business operations of the Corporation, the correction, etc., cessation of use, or provision of personal information to a third party may be limited to the extent not in violation of laws and ordinances.